After 50+ years in retail and over 30 years of direct mail catalog sales, we pride ourselves in understanding the importance of confidentiality.
Security: Industry-standard encryption technologies - including, but not limited to, SSL (Secure Socket Layer) technology - are used when transferring and receiving transaction data exchanged with our Website. Standard security measures are in place at our physical facilities to protect against the loss, misuse or alteration of information collected from you at our website.
Privacy: Do I have to sign in or set up an account? No! Anyone can browse the site. However, while certain information is required to make purchases, we offer a Guest Registration to speed up the process. An account is necessary in order to offer some of the more advanced, comprehensive features we are bringing to the website. However, there a lot of benefits to registration as it allows us to cater better to your needs and make available special offers, discounts and seasonal promotions not enjoyed by non-registrants.
What information do you collect?: The information requested on our registration form includes: name, physical address, email address and telephone number. When an order is placed we also collect financial information (credit card information etc.) which is used solely for billing purposes. Your credit card information is not stored on the website and we do not retain your credit card number in any of our databases.
What information to you share?: We only share your information if you have "opted-in" by checking the box on the registration page. You can opt-in or opt-out at any time by editing your account information. We use aggregate information about our visitors to improve the performance and features - the 'visitor experience' - of our website, evaluate the product selections and enhance the choices available. The personal information you have provided us and information about your order may be shared with third parties at your discretion. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest. Personal Information may also be shared with our third-party marketing partners for commercial/marketing purposes. If you prefer not to share your personal information with third party marketing parties you may opt-out of sharing by emailing your request to: [email protected] or you can reach us at: 1 800 L LINENS (1.800.554.6367. Or you may also uncheck the checkbox in the "Edit Account" section. If you agreed to receive email from our marketing partners, we will share with them your email address and the information described above, so they can send you offers for products and services that may be of interest to you. Additionally, each email our partners send you will include a description of a simple "opt-out" process to enable you to stop receiving future email.
Catalog mailing list removal: If you receive an unsolicited printed catalog or no longer wish to receive our catalog, Log into your account and uncheck the appropriate box under "Edit Account", you can also enter the address to be removed here. Because our mailings are produced well in advance, you may continue to receive several issues. Please be assured that we have not ignored your request, just that it takes time to update the databases required.
How can I access my personals data?: If you would like to edit, erase or review your person information, please send your request by email to: [email protected] or you can reach us at: 1 800 L LINENS (1.800.554.6367).”
Contact Information: Enquiries and requests relevant to the information set out above should be sent via email to: [email protected] or you can reach us at: 1 800 L LINENS (1.800.554.6367).
Our mailing address is:
1010 Lexington Avenue, New York, NY 10021
Terms used in this statement:
Personally identifiable information: Information that can be used to identify or contact you as an individual, such as your name and email address.
Aggregate Information: Information that gathers together a group of individual characteristics or behavior for comparison.